IT Support

IT Support, Monitoring and Service Desk

 

CNS specialises in proactive management and support your applications, infrastructure and technology systems so your business can focus on the profitable and productive areas of your business. With comprehensive managed support services offered, all are based on ITIL Service Management and Microsoft Operations Framework to ensure you are always getting accurate and timely responses.
IT Support, Monitoring and Service Desk

Features

Total Coverage

Expect a response, a resolution and proactive action 24 hours a day.

‍‍Visibility

See your environment and service in real-time using the CNS dashboard, giving you a single pane of glass, ensuring you are always in the loop.

‍Accountability

Monthly reports and service alignment engagements are part of our policy too, keeping you across critical issues, providing transparency every step of the way.

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Features of our IT Support

Our Managed Support Benefits
24/7 support

 

24/7 Support

Our team is built to support you and we are ready to respond at a moments notice. Rather than having to wake up an on call engineer at 2am we have people on shift 24 hours a day.

Local team

 

Local Team

All services are delivered locally, with the team providing expert services. Our experienced team are well trained, easy to deal with and professional workmanship guaranteed.

App support

 

App Support

CNS has a range of experience in common business applications. CNS also offer comprehensive process to onboard, support and manage Line of Business (LoB) Apps for Healthcare, Finance, Manufacturing and Commercial business.

Security

 

Security

As a Managed Security Service provider, our staff complete regular security training that secures your business which is highlighted by our ISO 27001 certification.

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24/7 Support

Our team is built to support you and we are ready to respond at a moments notice. Rather than having to wake up an on call engineer at 2am we have people on shift 24 hours a day.

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Local Team

All services are delivered locally, with the team providing expert services. Our experienced team are well trained, easy to deal with and professional workmanship guaranteed.

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App Support

CNS has a range of experience in common business applications. CNS also offer comprehensive process to onboard, support and manage Line of Business (LoB) Apps for Healthcare, Finance, Manufacturing and Commercial business.

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Security

As a Managed Security Service provider, our staff complete regular security training that secures your business which is highlighted by our ISO 27001 certification.

Incident response

 

Incident Response

Availability or Security, Incident Response is key to quick and successful remediation. CNS provides 24x7 bespoke Incident Response plans for your critical services and scenarios.

Reports and dashboards

 

Reports & Dashboards

Through total visibility and accountability, CNS gives you the tools to view and review your service. Live details are provided in real-time with detailed reports and documentation.

Documentation

 

Documentation

Current state documentation is always provided. We automate it, no more updating your network diagrams, you will always have a current view of your environment.

Asset Management

 

Asset Management

Up-to-date and accurate details for all your assets including warranty, service contract, compliance status, secure destruction. CNS remove the cost of lost assets, enable accurate budgeting and lifecycle management.

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Incident Response

Availability or Security, Incident Response is key to quick and successful remediation. CNS provides 24x7 bespoke Incident Response plans for your critical services and scenarios.

5d9155b07115f9b832d40ce3_icon-chart-orange

 

Reports & Dashboards

Through total visibility and accountability, CNS gives you the tools to view and review your service. Live details are provided in real-time with detailed reports and documentation.

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Documentation

Current state documentation is always provided. We automate it, no more updating your network diagrams, you will always have a current view of your environment.

5d9155b07115f931bdd40dcb_surface-5

 

Asset Management

Up-to-date and accurate details for all your assets including warranty, service contract, compliance status, secure destruction. CNS remove the cost of lost assets, enable accurate budgeting and lifecycle management.